Quality Savannah collision repair since 1917

Customer Service Representative

Position Overview

The CSR is responsible for vehicle intake, customer communication and preparation for vehicle delivery, as well as assisting the Estimators and Production Manager as needed.

Customer Service Representative Essential Job Functions

  • Check In all vehicles using the Hollingsworth Vehicle Check-In Form and SOP
  • Create tracking magnet for WIP board for each vehicle and move it as needed
  • Communicate with Estimators daily and assist them as needed
  • Update Customers on vehicle status daily
  • Assist with final inspection of vehicles
  • Assist with delivery of customer vehicles
  • Assist with porting vehicles to and from sublet vendors
  • Assist with driving customers to and from home/work

Non Essential Job Functions

  • Assist in the smooth flow of work through the shop
  • Maintain work area in clean and safe condition
  • Assist with estimate rekeying and part ordering
  • Assist with greeting customers
  • Assist with answering phone calls
  • Help detailer clean vehicles for delivery
  • Help detailer buff, stripe, and decal vehicles
  • Help porter sweep, clean up, and take out shop trash

Requirements

  • Ability to work professionally and courteously with customers
  • People-focused mindset and a passion for providing great customer service
  • Ability to work in a fast-paced work environment
  • Strong organizational and time management skills
  • Professional appearance and strong work ethic
  • Must be able to communicate clearly and effectively
  • Ability and desire to learn all aspects of the industry, including an introduction to estimating procedures
  • Valid Driver’s License and maintains a clean driving record
  • Basic computer skills (Outlook, Word, Excel)
  • Ability to identify various parts of a vehicle
  • Ability to properly wash and clean a vehicle
  • Ability to identify prior damage and related damage

Other Skills/Abilities

Buffing, pen striping and installing decals

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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Customer Service Representative

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