Q: Do I need to get three estimates?
No, it is not necessary or required to get three estimates. Your insurer may ask you to get several appraisals, but at Hollingsworth Auto, we work closely with insurers to ensure the highest quality repairs for you and competitive pricing for them.
Q: I just had an accident, what should I do?
First, you will need report the accident to your insurance company. They will issue you a claim number, confirm your deductible amount and verify if you have rental car coverage. Advise your insurance company that you want Hollingsworth Auto Service to handle your repairs. Then, just give us a call and we’ll answer all your questions and handle getting your repair in process.
Q: Will my vehicle be like new again?
We are confident that we can repair your vehicle back to its pre-collision condition. Unfortunately, some people don’t like to here the truth — even when a vehicle is new, there are factory imperfections that most people don’t notice or damage from shipping that was repaired at the port or dealership. We’ll do our best to get your car as fully repaired as possible. However, please remember that no matter how good the repair is, it is still considered a repair.
Q: Who pays for the repairs?
Insurance companies vary on how they make payments. Please note Hollingsworth Auto Service requires full payment upon return of your vehicle to you, so ask your estimator questions regarding how your insurance company processes payments. If the shop is a Direct Repair facility for the insurance company, they will pay us directly. Supplements are usually handled between the shop and your insurer. You will, however be notified of any supplemental or hidden damage. Your deductible is your responsibility and must be paid at time of delivery.
Q: What is a betterment?
Betterment charges include payments for parts that wear out and need replacement with time and use, such as tires, batteries, and suspension parts. These betterment charges are determined by your insurance company and are pro-rated on your vehicle’s actual mileage. It is your responsibility to pay betterment charges at the time of delivery.
Q: Is your repair facility certified?
Hollingsworth technicians are I-Car and ASE certified in collision repair and refinish techniques. Our estimators are ASE B-6 certified and we have an ASE certified mechanic on staff. We are also a member of the DuPont Performance Alliance and the Automotive Service Association.
Q: What are your payment methods?
Hollingsworth accepts cash, Visa, Master Card, money orders, and certified checks. Sorry, we do not accept personal checks.
Q: Do you offer a Warranty?
Hollingsworth Auto Service provides a lifetime warranty on all repairs relating to the current loss. It will apply to all items originally estimated — for as long as you own the vehicle. This warranty shall cover defects occurring under normal conditions. Damage caused by accidents, negligence, abuse, misuse, exposure to elements, or paint chipped by driving conditions shall not be covered under the scope of this warranty. Items on the repair order, such as Sublet Work or Sublet Labor, are subject to the guarantee of those suppliers.